Remote Data Jobs • Technical Support

Oversee the delivery of technical support services to customers, ensuring a high level of customer satisfaction, and managing the technical support staff. Requires strong leadership, excellent problem-solving abilities, and a deep understanding of technical support processes and best practices. Also, lead, mentor, and manage the technical support team, including hiring, training, and performance evaluations.

This role involves working directly with colleges and universities across the US and Canada to explore their reporting needs and provide the necessary services to help them make better decisions using their data. You'll join a team of SaaS-focused consultants, using a variety of tools as schools modernize and move to a SaaS-ready world to help college and university clients to develop business intelligence strategies